Below are frequent questions or concerns we received from players.
FAQ content and answers are planned to be updated frequently.

■I don't know the Password, Player ID and I'd like to know how to check it.

□I don't know the Player ID
・The Player ID should be kept safety only by players.
We appreciate your kind understanding.

□I don't know the Password and How can I retrieve it?
・Please store your Password in a safe place, and do not tell your Password to others. The Password is not displayed anywhere in the app and we cannot send it by Email.

・There is no reset password feature for Dark Summoner and we are not able to reissue or tell the password to players. This is to avoid third party applications and other people from compromising our users' accounts.

・The password should be typed with the correct uppercase or lower case characters you created. And please make sure that spaces are not included. Please try the password that you might have used.

If the above information did not help you, Feel free to contact us through our in-app Help section (Menu>Help>Contact) with the details for us to assist you further.

※ Please be informed that we will try our best to support you but there may be cases where we are unable to meet your expectations. We ask for your kind understanding regarding this matter.

■Can't use my IID

As we have previously announced, IID is no longer valid and cannot be used.

If you are still in need of our support, feel free to contact us through our in-app Help section (Menu>Help>Contact) with the following details for us to assist you further.

※ Please be informed that we will try our best to support you but there may be cases in which we are unable to meet your expectations. We ask for your kind understanding regarding this matter.

■In-Game Purchases & Using Soul Points

Dark Summoner is available for everyone to enjoy at no cost. The option to purchase Soul Points is also available.
There is a common issue reported regarding purchasing Soul Points by accident. If this occurs, we recommend that players follow the directions below.

Android Users
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【1】Google Play Users
How to apply a stop on In-app Purchases
1 Open the app on Google Play Store
2 [Menu]→[Settings]
3 [User Control]→[Password]→Tick the box next to [Restrict purchases using password]
4 After the message appears, insert the Password
5 Complete setting password
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iOS Users
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1 Go to [Settings] on your iOS device
2 [General]→[Restrictions]→Turn OFF the [In-App Purchases]

※Any matters regarding the In-App Purchases is covered by written consent on App Store
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■The Purchased Soul Points are Not Reflected

There are cases when purchased Soul Points are not reflected immediately and will be received after some time. Please try waiting for the Soul Point purchase to process.

iOS Users
There is also a chance that iOS users can solve the problem by trying the following steps below
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1. Close the app from Tasks
2. Home Screen→Open [Settings]
3. Open [iTunes & App Sore]
4. Tap the displayed Apple ID→Select [Sign Out]
※ Apple ID Information is only known by the user; we highly recommend taking note of your Apple ID Information and keeping it in a safe place.
5. Open Dark Summoner

If your purchase failed or didn't process completely:
6. You will be required to sign in to Apple ID after pressing [Start] on title screen
7. Input your password for Apple ID
8. When the network is stable, the Soul Points will be reflected
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If the above information still does not help, please contact us through our in-app Help section (Menu>Help>Contact) with the details listed below so that we can assist you further.

Android Users
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・Date & Time of your last purchase
・Amount of Soul Points you ordered
・Email address used for payment
・Order Number written on the receipt
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Thank you for your time and for your kind understanding.

iOS Customer
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・Date & Time of your last purchase
・Amount of Soul Points you ordered
・The receipt sent by Apple
※How to attach the receipt is below
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【How to Attach the Receipt】
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A) How to make a copy of the receipt on a computer
1. Open iTunes on PC(Windows, Mac)
2. On the left menu click [STORE]→Select [iTunes Store]
3. On the right top, click [Sign In] or Select [AppleID]
4. Log In→On the right side of AppleID, Select [Account] from the drop menu
5. Select [Purchase History]→ Select [View All]
6. Select [Purchase History]→ Take a screenshot of [Recent Purchase]
7. Please attach it to an Email and send it to us.

B) How to make a copy of the receipt on iPhone, iPod Touch, iPad
1. Take a screenshot of the receipt sent by iTunes
2. Please attach it to an Email and send it to us

Regarding process B), It may take longer until the receipt is sent by iTunes.
Therefore, we recommend following process A).
※ You can take your personal information off of the receipt before you provide it to us.
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■I'd like to know how to transfer my data…

【Before Transferring...】
Your Player ID and Password are required for transferring data.
If you haven't set your Password, It is necessary to set one before transferring the data.
※Please read the following instructions to identify your Player ID, and instructions on setting your Password.

Also, Please be informed that once you complete transferring your data, you cannot transfer your data again within 7days, regardless of which device you are using.
If you are starting a new game, you must play for 7days before you will be able to transfer data.

【How to Identify Player ID】
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1. Open Dark Summoner
2. [MENU]→[PROFLE]→You will find the Player ID on the top of the page. You can copy and paste this ID.
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【How to Set a Password】
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1. Open Dark Summoner
2. [MENU]→[HELP]→[Inquiries & Issues]→[Set a password]
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If you have already completed the steps above, please see the steps below for transferring the data.

※NOTICE※
Once a Player ID is created, the ID and Password should be kept safe by its owner. If the ID or Password is lost, we cannot reissue or send the password to players. This is to avoid third-party applications and other people from compromising our users' accounts.

【How to Transfer the Data】
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1. Open Dark Summoner on new device, or reset device
2. Select [Data Transfer]
3. Insert your [Player ID] and [Password]
4. Select the [Confirm] button
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If you are still in need support, feel free to contact us through our in-app Help section (Menu>Help>Contact) with the details of the problem so that we can assist you further.

■Why can't I transfer my data?

・Please be informed that the Data Transfer feature is not possible if there is already existing player data on the device.

・When playing on new device, if you chose "New game", you WILL NOT be able to transfer your data.

・Also, data transfers can only take place between devices that have the same OS platform. (For example, player data cannot be transferred from iPhone (iOS) to an Android device or vice versa.)

■Why can't I buy Soul Points?

The following cases below could be causing the problem:

・You have exceeded the payment limit that you set in your In-app Restriction Settings, or if the purchase that you are about to make will cause you to exceed the limit that you have set.
・Your payment is overdue
・You have selected to pay via your mobile plan (plan set by your mobile provider) and the payment cannot be made due to the provider's rules
・Your Purchase Restriction Settings is ON
(※If you want to know how to set Purchase Restriction Settings, Please check the subject ■In-Game Purchases & Using Soul Points)
・You try making the secondary purchase while the first transaction wasn't completed
(*We cannot provide support on this issue, as It is a problem with the payment system that is managed by another company. Please contact the service (iTunes/Google Play) you are using to make payments.)

If one of the above may apply to you, please double check your provider settings, as well as the service settings.

If the above information did not help, feel free to contact us through our In-App Help section (Menu>Help>Contact) with the details so that we can assist you further.

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・Details of your problem for "Can't purchase the Soul Points"
(If there's error occurs, detail of the error)
・Use Service (Google Play/iTunes, etc.)
・Amount of Soul Points you cannot purchase
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※ Please be informed that we will try our best to support you but there may be cases in which we cannot meet your expectations. We ask for your understanding regarding this matter.

■About the Probability of Specific Monsters Appearing

When players perform a Dark Summon, they all get a fair chance to call forth some of the game's most powerful Monsters.
The Monsters that appear are based on a fixed probability.

Please be aware of this when a Monster that you specifically want does not appear. Thank you for your kind understanding.

■Freeze and Crash During Game-play

Please try the following steps, as this could resolve the problem.

Android Users
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1. Close all Apps except Dark Summoner
2. Restart the Device
3. Clear the Cache

【How to clear the cache】
Push Menu Button→[Detail Settings]→[Application]→[Application Management]
※Please be careful NOT to push the [Delete Data] or the [Uninstall] buttons, as they are also on the same screen.
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iOS Users
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1. Close all Apps except Dark Summoner
2. Clear the Cache
3. Restart the Device

【How to Clear the Cache】
1. Go to your device [Setting]→[Dark Summoner]→Turn ON the [Clear the Cache]
2. Restart the Dark Summoner
3. Clear Cache will activate and it will start downloading the resources again
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If the above information doesn't help, please contact us through our in-app Help section (Menu>Help>Inquiries & Issues) with the following details so that we can assist you further.

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1. The name of the network you're using(i.e. 3G、Wi-Fi、LTE)
2. Please answer the following questions
  ・What action makes the game freeze?
  ・What happened before and after the game froze(i.e. on What screen, Which action, and What happen afterwards)?
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■How do I undo a Sacrifice, Trade, or Gift that has already been sent or completed?

Once a Sacrifice, Trade, or Gift is completed, there is no way for players to undo their actions.
We strongly suggest that players are careful NOT to unintentionally give away or Sacrifice a powerful Monster that they want to keep.
Please double or even triple check when doing a Sacrifice, Trade, or Gift and make sure that your valuable Monsters are safe.

※You can make a cancellation on your submitted Trade if it was before the trade was fully completed.

■How do I get a Monster back that I have lent to someone?

There is no official "lending" system in the game. Also, We don't recommend gifting any Monster that you want to keep or use in the future as it might cause the problem between players. However, If you still want to be involved with lending, it should only be done under participant agreements. Any players involved in lending will be responsible for their own actions, and we will not intervene in ANY matters regarding lending. Please be aware that we cannot restore your monster or supply reimbursement for any loss caused by lending.

■An unknown message appeared and I cannot play the game…

If you experience an "unknown error" at the beginning of the game, One of the following cases may be causing the problem:

1. When the system time wasn't set accurately→ Try to set the device time according to your time zone
2. If you have reset the device many times→ It is caused by a system error and no resolution can be found

Also, please try switching your network to Wi-Fi connection as it may resolve the problem.

If the above information did not help you, Feel free to contact us through our In-App Help section (Menu>Help>Contact) with the details for us to assist you further.

■Submitting Ideas, Wanted Features, and Feedback

The development team is open to all ideas and suggestions from players. Feel free to send us your opinions on what should be added or changed.
Even if you don't hear back from us directly, we are still taking a look into what you submit.

Please contact us through our in-app Feedback section (Menu>Help>inquiries & Issues>Player Wants & Feedback).